And if a customer comes across one of your Facebook pages, your Facebook ad, or a Facebook comment that mentions you, the Facebook messaging app might be the first place they’ll go to ask you a question.īelow, learn how to use Messenger for business as an optimized customer service channel. With that in mind, responding to customer interactions on a messaging platform can be an excellent way to provide better customer service - especially on one as popular as Facebook Messenger.Īccording to research by Statista, Messenger has 106 million active daily users in America.
The best way to make customer service as convenient as possible is for ecommerce stores to meet customers where they already are.
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